Terms and Conditions

General conditions of service

These General Conditions of Service apply to the purchase of the products/services that ALFONSO SILVÁN RUIZ sells through the website hosted at the URL http://alfonsosilvan.es to any user.

To contact ALFONSO SILVÁN RUIZ, go to the contact tab hosted on this website.
http://alfonsosilvan.es/contacto/

The purchase of the products and/or services offered through the Website entails acceptance of the terms and conditions provided for in these General Conditions of Service so, before proceeding to accept them, read their content carefullyIf you do not accept these General Conditions, the purchase of the products/services will not be carried out and, consequently, will not entail the assumption of any type of obligation or responsibility on the part of ALFONSO SILVÁN RUIZ.

By placing a purchase order through the Website, the Customer declares that he or she is over 16 years of age and has the legal capacity to contract the products on the Website.

To place a purchase order, the Client must follow each of the steps in the purchase procedure provided on the Website.

ALFONSO SILVÁN RUIZ reserves the right to modify the content and/or scope of the General Conditions of Service at any time, without the need to communicate or notify it in advance, so please read its content carefully since it is the Client's responsibility to review the General Conditions. of Service before purchasing any product from the Website.

Price and Payment Method

The price of the products will be the one that appears in the currency indicated next to each product on the Website.

In case the client is from outside the European Union and therefore does not have to pay VAT. Any local taxes and/or import and/or local customs fees will be the responsibility of the customer when the shipment reaches its destination, if applicable.

ALFONSO SILVÁN RUIZ reserves the right to make, at any time and without prior notice, any modifications it deems appropriate, and may frequently update products or prices. The price applicable to the purchase request made by the Client will be the one stated at the time of accepting the General Conditions of Service.

The Client may pay for the products using any of the payment methods that the website itself provides. If you need another means of payment, consult through the following link: contact

Once the purchase process is completed, an electronic confirmation will be generated to the email indicated during said process.

ALFONSO SILVÁN RUIZ does not have access to or store sensitive data related to the payment method used by the Client. Only the corresponding payment processing entity has access to this data for the purpose of managing payments and collections.

Service Delivery

Once ALFONSO SILVÁN RUIZ has verified that the purchase process has been carried out correctly, he will proceed to deliver the products to the address indicated by the Client in the purchase procedure, during normal business hours and within the deadlines provided on the Website and in accordance to the availability of the product at that time.

In the event that the products arrive damaged, defective or do not correspond to the order placed, ALFONSO SILVÁN RUIZ undertakes to exchange the product at no cost for another or the correct one, as long as it is available. If this is not possible, the amount of the product and, where applicable, shipping costs, as well as return costs, will be refunded. In this case, to proceed with the return, you must contact ALFONSO SILVÁN RUIZ, through the web form, within 3 business days after receiving the order. After this period, no exchanges can be made on defective, damaged or incorrect products.

All product purchase orders are subject to product availability. In case of lack of availability of the purchased product, ALFONSO SILVÁN RUIZ will inform the Client of this and may offer a product with similar characteristics of equal or superior quality, although the Client, alternatively, may cancel their purchase request and recover the amount paid.

Right of Withdrawal

If for any reason you are not satisfied with your order, we inform you that, in accordance with current regulations, you have a period of 14 calendar days, from the date of delivery of the product, to return it. In order for you to exercise your right to cancel your purchase, all returned products must be in perfect condition and with their original packaging.

We inform you that all personalized items are strictly excluded from the right of withdrawal of the purchase by the customer.

In the event that you exercise your right of withdrawal, the costs of return shipping will be borne by the customer. ALFONSO SILVÁN RUIZ will reimburse the cost of the order and shipping costs, if any. In the event that the return has customs costs, they will be borne by the customer.

You can exercise your right of withdrawal by informing us using the following contact form: http://alfonsosilvan.es/contacto/

It is essential to include a copy of the document on which you requested the collection in the return package, including the updated order number and contact details, so that we can contact you once the return arrives at our warehouses.

Complaints and Claims

The Client must contact ALFONSO SILVÁN RUIZ, through the contact form that appears on the website, to express their complaints and claims. ALFONSO SILVÁN RUIZ commits to attending to them as soon as possible.

Language

The General Conditions of Service are written in Spanish. (You are currently reading a translation of them).

Privacy Policy

You can review our privacy policy at https://alfonsosilvan.es/politica-de-privacidad/

Information About Online Conflict Resolution

In accordance with article 14.1 of Regulation 524/2013 on online dispute resolution in consumer matters, we inform you of the existence of an online dispute resolution platform provided by the European Commission, as well as the possibility of submitting your claim to through it by accessing the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Applicable Law and Jurisdiction

The General Conditions of Service will be governed and interpreted in accordance with Spanish legislation.

In the event that any conflict or discrepancy arises in the interpretation and/or application of the General Conditions, the competent Courts will be those that establish the applicable regulations regarding the competent jurisdiction of consumers and users. The parties expressly submit, for any questions or disagreements that may arise due to the interpretation, compliance and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the domicile of the buyer or those of the place of performance of the contract contractual obligation.